Privacy Policy

Who this policy applies to

This policy applies to website visitors, prospective clients, parents, guardians, students and adult learners who contact Olivia Leung Tuition or use Olivia’s tuition services.

Who is responsible for your information

Olivia Leung Tuition is responsible for the personal information collected and used in connection with the website and tuition services.

Contact email:

olivialeungtuition@gmail.com

What personal information may be collected

Olivia Leung Tuition may collect the following information:

• Name of parent, guardian, client or student

• Email address

• Telephone or WhatsApp number

• Country or time zone

• Student age, year group or education stage

• School type or exam board, where relevant

• Subject or service of interest

• Learning goals, current concerns and tuition objectives

• Writing samples or assessment information, where provided

• Information about Special Educational Needs or Disabilities, where voluntarily shared

• Payment and booking information

• Messages sent through the website, email, WhatsApp or other communication channels

How personal information is collected

Personal information may be collected when you:

• Submit an enquiry form

• Complete a client agreement

• Contact Olivia by email, WhatsApp or another communication method

• Book or attend lessons

• Provide writing samples, exam details or learning information

• Use the website

Why personal information is used

• Olivia Leung Tuition uses personal information to:

• Respond to enquiries

• Arrange trial lessons and tuition

• Understand the student’s needs, goals and current level

• Plan suitable lessons

• Provide online English tuition

• Communicate with parents, guardians, clients and students

• Manage payments, packages and lesson arrangements

• Keep basic records of tuition and progress

• Meet legal, safeguarding, accounting or administrative responsibilities

• Improve the website and services

Lawful basis for using personal information

Olivia Leung Tuition only uses personal information where there is a lawful basis to do so.

This may include:

• Contract: to arrange and provide tuition services.

• Legitimate interests: to respond to enquiries, manage lessons, keep records and run the business.

• Legal obligation: to meet accounting, tax, safeguarding or other legal requirements.

• Consent: where you choose to provide optional information or agree to certain communications.

Where consent is used, you can withdraw consent at any time by contacting Olivia.

Special category information

Some information, such as details about Special Educational Needs, Disabilities, health or learning support needs, may be sensitive. Olivia Leung Tuition will only use this information where it has been voluntarily provided and where it is relevant to supporting the student’s learning.

This information will be handled carefully and only used for the purpose of planning and delivering appropriate tuition support.

How long information is kept

Personal information is kept only for as long as necessary for the purpose it was collected.

Enquiry information may be kept for a reasonable period to respond to enquiries and follow up.

Client and tuition records may be kept while lessons are ongoing and for a reasonable period afterwards.

Payment and accounting records may be kept for the period required by law.

When information is no longer needed, it will be securely deleted or destroyed.

Who information may be shared with

Olivia Leung Tuition will not sell personal information.

Personal information may be shared only where necessary, such as with:

• Website or form service providers

• Email or communication platforms

• Payment or accounting providers

• Professional advisers, if required

• Legal or regulatory authorities, if required by law

• Safeguarding authorities, if there is a safeguarding concern

International students and overseas enquiries

Olivia Leung Tuition may work with clients and students outside the UK, including Hong Kong. Personal information may be sent by email, online forms or communication platforms and may be processed by service providers outside the UK.

Where this happens, reasonable steps will be taken to use reputable platforms and protect personal information.

Website cookies and analytics

This website may use cookies or similar technologies to help the website work properly, understand how visitors use the site and improve the visitor experience.

Some cookies may be essential for the website to function. Other cookies, such as analytics or marketing cookies, should only be used where appropriate consent has been obtained.

Visitors can manage cookie settings through the website cookie banner or browser settings, where available.

Keeping information secure

Olivia Leung Tuition takes reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. This includes using secure systems, limiting access to personal information and keeping records only where needed.

Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Access personal information held about you

• Ask for inaccurate information to be corrected

• Ask for information to be deleted

• Ask for use of information to be restricted

• Object to certain uses of information

• Withdraw consent where consent is the lawful basis

• Complain about how your information is used

To exercise these rights, contact:

olivialeungtuition@gmail.com

Complaints

If you are concerned about how your personal information is handled, please contact Olivia first so the issue can be reviewed.

You also have the right to complain to the Information Commissioner’s Office - the UK data protection regulator:

www.ico.org.uk

Changes to this Privacy Policy

Olivia Leung Tuition may update this Privacy Policy from time to time. The latest version will be published on this page